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Service for Disabled Tourist >Service for Disabled Passenger-Code of Practice
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| Service for Disabled Tourist |
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Service for Disabled Passenger-Code of Practice
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- Ticket Booking and
Purchasing：
Disabled passengers (hereafter referred to
as passengers) →arrive at the airport
(provide assistance when receiving
notification) →enter the terminal→airline
staff members lead passengers to the
Disabled Service Desk (and inquire about
booking status or help them check if there
are available seats)→The guiding staff
member gives assistance according to
passengers’ physical conditions and whether
they have companions or not (go through
check-in procedures, such as seating
registration) →the airport staff member
takes initiative in providing services that
passengers need (such as arranging seats in
the cabin, checking their luggage, providing
wheelchair or other mobility
assistance)→assist in security check→go to
the departure lounge→board the plane (use a
wheelchair ramp if necessary).
(Please refer to the
flowchart)
- Disembarking and leaving the airport：
Flight attendants inform airport staff to
prepare necessary devices (wheelchair or
other mobility assistance)→assist in
collecting checked luggage (if
necessary)→ask passengers if anyone comes to
pick them up→assist in transportation (if
necessary)→passengers meet up with their
family or friends→service completed
(Please refer to the
flowchart.)
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- Services provided by the terminal
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- Disabled passengers (hereafter referred
to as passengers)→arrive at the airport
(call the airport staff by phone or press
the service buttons at Entrance No.3 and No.
4; the staff member will meet up with the
passengers outside of the terminal)→ enter
the terminal→airport staff (including
volunteers and nurses) take initiative in
providing assistance that passengers
need→lead passengers to the disabled service
desk of the airline they take or contact the
airline staff→the airline staff take over
the service.
(Please refer to the
flowchart.)
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