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Service for Disabled Passenger-Code of Practice
  • Airline Services
  1. Ticket Booking and Purchasing:
    Disabled passengers (hereafter referred to as passengers) →arrive at the airport (provide assistance when receiving notification) →enter the terminal→airline staff members lead passengers to the Disabled Service Desk (and inquire about booking status or help them check if there are available seats)→The guiding staff member gives assistance according to passengers’ physical conditions and whether they have companions or not (go through check-in procedures, such as seating registration) →the airport staff member takes initiative in providing services that passengers need (such as arranging seats in the cabin, checking their luggage, providing wheelchair or other mobility assistance)→assist in security check→go to the departure lounge→board the plane (use a wheelchair ramp if necessary).
    (Please refer to the flowchart)
  2. Disembarking and leaving the airport:
    Flight attendants inform airport staff to prepare necessary devices (wheelchair or other mobility assistance)→assist in collecting checked luggage (if necessary)→ask passengers if anyone comes to pick them up→assist in transportation (if necessary)→passengers meet up with their family or friends→service completed
    (Please refer to the flowchart.)
  • Services provided by the terminal
  • Disabled passengers (hereafter referred to as passengers)→arrive at the airport (call the airport staff by phone or press the service buttons at Entrance No.3 and No. 4; the staff member will meet up with the passengers outside of the terminal)→ enter the terminal→airport staff (including volunteers and nurses) take initiative in providing assistance that passengers need→lead passengers to the disabled service desk of the airline they take or contact the airline staff→the airline staff take over the service.
    (Please refer to the flowchart.)
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‧Information counter: 07:00 am - The daily last flight take off  Telephone:(+886) 6-922-9123
‧Office Service Hours: 8:30 am - 12:30 pm; 1:30 pm - 5:30 pm (Mon - Fri)
‧Telephone:+886-6-9228188   FAX:(+886) 6-922-9124 Email
‧Address: No. 126-5, Aimen Village, Husi Township, Penghu County (88593) Best View by 1280 x 768
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